Privacy Policy
Movana Physiotherapy is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What information we collect
We may collect personal information relevant to your care and administration, including:
Name, date of birth and contact details
Medical history and health information
Referral details (if applicable)
Appointment and billing information
Health information is considered sensitive information and is collected only where necessary to provide appropriate physiotherapy services.
How we collect your information
We collect information directly from you when you:
Book an appointment
Complete intake forms
Attend consultations
Communicate with us via phone, email, or online systems
In some cases, we may collect information from third parties (e.g. referring practitioners) with your consent.
Why we collect and use your information
Your information is collected to:
Provide physiotherapy assessment and treatment
Communicate with you regarding appointments and care
Maintain accurate clinical records
Process payments and manage accounts
Comply with legal and regulatory obligations
Storage and security
Your information is stored securely using reputable practice management systems (Cliniko) and is protected from misuse, loss, or unauthorised access. Reasonable steps are taken to ensure your information remains confidential and secure.
Disclosure of information
Your personal information will not be shared with third parties without your consent, except where required or permitted by law, including:
Communication with other healthcare providers involved in your care
Legal or regulatory requirements
Access and correction
You may request access to your personal information at any time and request corrections if needed.
Requests can be made by contacting us directly using the details below.
Retention of records
Health records are retained in accordance with legal requirements, generally for a minimum of 7 years from the date of last consultation (or longer where required).
Contact
If you have any questions about this Privacy Policy or your personal information, please contact:
Rich Morton
Movana Physiotherapy
0494 434 464